• The client retains full ownership of all core business functions such as the investment management process and client service. The Maitland systems and application architecture have been purpose developed for the provision of services on a remote basis and clients have direct access to all systems required to undertake business functions.
• Services are offered in terms of comprehensive service level agreements, which clearly establish the roles and responsibilities of both Maitland and the client.
• Maitland provides comprehensive guarantees of timeous and accurate performance and contracts to restitute the position of the client and/or underlying investor in the event that a service failure results in financial loss. This guarantee is backed by substantial professional indemnity cover and not limited by Maitland’s financial resources.
• Maitland service offerings are all fully inclusive incorporating any software applications, hardware and operating systems required to provide the service. All associated costs are included in prices quoted.

Maitland has adopted the Statement on Auditing Standard (SAS) No.70 to ensure that all processes, procedures and controls meet the rigorous demands of international best practice. The SAS70 audit process is conducted by Deloitte on an ongoing basis and the Service Auditors Report is issued annually.